Complaints procedure

Complaint

Did you receive goods that are defective or damaged? Or did something happen to your goods after a few wears? You can complain about it.

COMPLAINT PROCEDURE
We accept goods only WASHED, free of all impurities and hygienically sound. Pack the cleaned claimed goods in such a way that they will not be further damaged during transport. The box is best for this case. Attach a copy of the invoice or receipt to the goods and filled complaint form, downloaded here: COMPLAINT FORM

SENDING GOODS
Send the claimed item to the address: SegraSegra and Mama by Segra, Fr. Křížka 1394/27, Prague 7, 170 00, tel.: +420 777 131 809.
Or bring it to our store at the same address.

WHAT WILL BE NEXT?
As soon as the claimed goods arrive to us, a period of 30 days for the settlement of the complaint begins (or a longer period after agreement). You will be informed about all essential aspects or settlement of complaints via e-mail or telephone.

For more information, see Terms and Conditions

If necessary, call or write: MON – THUR 12: 00–19: 00, +420 605 969 151 help@segrasegra.cz

Complaints procedure

  • It is essential to file a complaint without undue delay as soon as the defect has occurred. Any delay in the continued use of the goods may cause a deepening of the defect and subsequent deterioration of the goods, which may be the reason for rejecting the complaint.
  • The warranty period for the goods is 24 months and begins on the day of receipt of the goods.

    The warranty period is not to be confused with the service life of the goods, ie the time for which the goods can withstand due to their properties, given purpose and differences in the intensity of their use with proper use and care, including maintenance.

  • In the event that the buyer after receiving the goods finds that the goods are not in conformity with the ordered goods or if the goods show a defect, he must immediately inform the seller by e-mail or telephone, no later than 5 days after receipt.
  • If a defect occurs in the purchased goods, the customer has the right to complain about this defect.

    Defect means a change in the properties of the goods, which is caused by the use of unsuitable or poor quality material, non-compliance with production technology or inappropriate design.

  • A defect cannot be considered a change (properties) of the goods that occurred during the warranty period due to wear, misuse, insufficient or improper maintenance, due to natural changes in the materials from which the goods are made, due to any damage by the user or third party or other improper intervention.
  • A complaint is considered to have been properly filed if the claimed goods are complete and the complaint is not hindered by the general principles of hygiene. The customer is obliged to submit the claimed goods cleaned, free of all impurities and hygienically sound. The SegraSegra brand operating the e-shop www.segrasegra.com is entitled to refuse to accept goods that do not meet the above-mentioned principles of general hygiene (Decree 91/1984 Coll., On measures against communicable diseases).
  • Complaints, including the elimination of defects, will be settled without undue delay, no later than 30 days from the date of application. In justified cases, the authorized employee may agree with the customer on a longer period.
  • The customer files a complaint by sending the goods together with a completed complaint form and a copy of the proof of purchase of goods (invoices, receipts) to the address: SegraSegra and Mama by Segra, Fr. Křížka 1394/27, Praha 7, 170 00, tel .: +420 777 131 809 or by using the Mail Order service.

If necessary, call or write: MON – THUR 12: 00–19: 00, +420 605 969 151 help@segrasegra.cz

Return

Do the ordered goods not fit you? You can return it within 14 days.

RETURN PROCEDURE
It is best to put unused goods in the original box together with the invoice. Attach a copy of the invoice and the completed return form to the goods, which can be downloaded here: EXCHANGE/RETUR­N FORM


SENDING GOODS
Send the claimed item to the address: SegraSegra and Mama by Segra, Fr. Křížka 1394/27, Prague 7, 170 00, tel.: +420 777 131 809.
Or bring it to our store at the same address.

RETURN CONDITIONS
The goods must be returned within 14 days of receipt. The goods must be unworn and capable of resale. The goods must not be damaged or devalued in any way by you. We will send the money to your account within 14 working days.

For more information, see Terms and Conditions

If necessary, call or write: MON – THUR 12: 00–19: 00, +420 605 969 151 help@segrasegra.cz

Exchange

Doesn't size fit you? Nothing is happening, you can exchange the goods! It will be best if you place a new order so that you do not run out of the right size. In the note in the order, write together with the number of the original order that it is an Exchange, do not pay for the goods, transport yes. We will let you know by email when we receive your return to the warehouse and then send you a new order.

EXCHANGE PROCEDURE
It is best to put unused goods in the original box together with the invoice. Attach a copy of the invoice and the completed exchange form to the goods, which can be downloaded here: EXCHANGE/RETUR­N FORM

SENDING GOODS
Send the claimed item to the address: SegraSegra and Mama by Segra, Fr. Křížka 1394/27, Prague 7, 170 00, tel.: +420 777 131 809.
Or bring it to our store at the same address.

RETURN CONDITIONS
The goods must be returned within 14 days of receipt. The goods must be unworn and capable of resale. The goods must not be damaged or devalued in any way by you.

For more information, see Terms and Conditions

If necessary, call or write: MON – THUR 12: 00–19: 00, +420 605 969 151 help@segrasegra.cz